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Housekeeping Attendant
Laundry Attendant
Food Service Attendant
Nursing Assistant
Personal Carer

 

HOUSEKEEPING ATTENDANT

DEPARTMENT: Hospitality Services
REPORTS TO: Housekeeper
STAFF REPORTING TO: NIL

STANDARD STATEMENT
The Housekeeping Attendant ensures the housekeeping services provided within Bentley Park are of a sufficiently high standard that will enhance the resident’s way of life and the staff’s working environment.

KEY RESPONSIBILITIES

  • To assist the Housekeeper in ensuring quality housekeeping services are delivered to residents and staff of Bentley Park in a hygienic and safe manner;
  • Ensures that the housekeeping services are provided in a way that will enhance the care recipients’ way of life and the staff’s working environment;
  • Be responsive and sensitive to resident and customer information, their needs and wants;
  • Monitor chemical usage and safe use of chemicals in the course of performing your duties;
  • Advise the Housekeeper on equipment maintenance requirements;
  • Assist the Housekeeper with the preparation of vacant rooms in the Caring Centres in readiness for new admissions;
  • Assists the Housekeeper with the preparation of vacant Independent Living Residence’s in readiness for new residents;
  • Perform regular operational checks in areas of responsibility as directed by the Housekeeper from time to time;
  • Attend scheduled meetings with other housekeeping staff, the Housekeeping Supervisor and the Hospitality Services Manager;
  • Liaise with the Housekeeper and Care staff to ensure efficient marking and labeling of resident’s clothing and track lost property as required;
  • Observe high standards of personal and operational hygiene;
  • Participate in staff development programs and in-service education and training;
  • Participate in the Continuous Improvement Program and activities as required;
  • Perform any other duties as directed by the Housekeeper and/or Housekeeping Supervisor as time permits;
  • Promote teamwork and harmony amongst staff to achieve departmental goals and organisational outcomes.

OCCUPATIONAL HEALTH AND SAFETY

  • Accepts responsibility for own safety and health requirements;
  • Attends compulsory education either annually or every 3 years depending on requirements;
  • Ensures that workplace policies and procedures are followed;
  • Identifies and reports workplace hazards that could reduce safety for employees;
  • Works in a safe manner considering own safety and that of other staff members, residents and visitors;
  • Ensure equipment that is broken is removed from the work area, tagged and a request for repairs is placed in the maintenance book;
  • Assists in conducting safety inspections and audits of equipment and environment as requested.

QUALITY

  • Achievement of Accreditation Program;
  • Demonstrates a commitment to continuous improvement;
  • Demonstrates a commitment to excellence in customer service for all internal and external customers.

SELECTION CRITERIA
Essential:

  • Sound written and verbal communication skills;
  • Previous hospitality or commercial experience;
  • English language skills;
  • Demonstrated competence in time management and organisational skills;
  • Ability to perform under pressure;
  • Ability to perform duties in a team environment;
  • Flexibility with working hours;

Desirable:

  • Committed to exceeding customer satisfaction;
  • Good personal presentation skills.

LEGAL REQUIREMENTS

Health Regulations 1993
Health Act 1911
Aged Care Act 1997
Aged Care Principles 1997
Occupational Safety & Health Act 1984
Occupational Safety & Health Regulations 1996

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LAUNDRY ATTENDANT

DEPARTMENT: Hospitality Services
REPORTS TO: Senior Laundry Attendant
STAFF REPORTING TO: NIL

STANDARD STATEMENT
The Laundry Attendants are to assist the Senior Laundry Attendant in ensuring the laundry and linen services provided within Bentley Park are of a sufficiently high standard that will enhance the resident’s way of life and the staff’s working environment.

PRINCIPAL RESPONSIBILITY
To assist the Senior Laundry Attendant in ensuring an excellent and consistent standard of quality customer service is delivered, monitored, documented and maintained.

KEY RESPONSIBILITIES

  • To comply with organisational policies and procedures in relation to the laundry and linen operations;
  • To ensure all work activities are completed in accordance with manual handling guidelines;
  • To demonstrate effective knowledge of fire and safety processes;
  • To ensure all activities are completed in accordance with infection control requirements;
  • To support and be involved in the Continuous Improvement Program;
  • Collect, launder, fold, iron and return residents’ personal clothing to Tandara, Waminda and Ningana Caring Centres on a daily basis;
  • Be responsive and sensitive to residents and their privacy;
  • Ensure a full and comprehensive knowledge and understanding of the chemical material safety data sheets relevant to the laundry operation;
  • Report to the Senior Laundry Attendant daily in relation to laundry, linen and equipment issues;
  • Report any equipment failure issues to the Senior Laundry Attendant or Housekeeping Supervisor;
  • Ensure resident’s clothing is suitably marked and completed in a timely manner;
  • Establish, maintain and monitor high standards of personal and operational hygiene;
  • Participate in staff education, personal development programs and training;
  • Promote teamwork and harmony amongst staff to achieve departmental goals and outcomes.

OCCUPATIONAL HEALTH AND SAFETY

  • Accepts responsibility for own safety and health requirements;
  • Attends compulsory education either annually or every 3 years depending on requirements;
  • Ensures that workplace policies and procedures are followed;
  • Identifies and reports workplace hazards that could reduce safety for employees;
  • Works in a safe manner, considering own safety and that of other staff members, residents and visitors;
  • Ensure equipment that is broken is removed from the work area, tagged and request for repairs is placed in maintenance book;
  • Assists in conducting safety inspections/audits of equipment and environment as requested.

QUALITY

  • Support the achievement of accreditation standards & outcomes in area of responsibility;
  • Demonstrate a commitment to and participation in continuous improvement activities and initiatives;
  • Encourage other work colleagues to actively participate in continuous improvement initiatives and activities;
  • Demonstrate a commitment to excellence in customer service for all internal and external stakeholders.

SELECTION CRITERIA
Essential:

  • Sound written and verbal communication skills;
  • Previous hospitality or commercial experience;
  • English language skills;
  • Demonstrated competence in time management and organisational skills;
  • Good problem solving skills;
  • Ability to perform duties in a team environment;
  • Flexibility with working hours;
  • Driver’s licence (manual desirable).

Desirable:

  • Good personal presentation skills;
  • Committed to exceeding customer satisfaction;

LEGAL REQUIREMENTS

Health Regulations 1993
Health Act 1911
Aged Care Act 1997
Aged Care Principles 1997
Occupational Safety & Health Act 1984
Occupational Safety & Health Regulations 1996
Australian Laundry Standards AS4146:2000

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FOOD SERVICE ATTENDANT

DEPARTMENT: Hospitality Services
REPORTS TO: Head Chef / 2nd Chef - Senior Food Services Attendant
STAFF REPORTING TO: NIL

STANDARD STATEMENT
The Food Service Attendant works closely with the Senior Food Service Attendant, Head Chef and Care Centre management and staff to ensure the meal services provided within Bentley Park Care Centres are of a sufficiently high standard that will enhance the resident’s way of life and the staffs’ working environment.

KEY RESPOLSIBILITIES

  • Responsive and sensitive to residents and customer information, their needs and requirements;
  • Assists in the storage, retrieval and preparation of food for residents as required at the service kitchen level;
  • Assists to maintain adequate supplies of beverages, food stuffs, crockery, cutlery, glassware and consumables in service kitchens at all times;
  • Performs and completes general kitchen and dining room cleaning duties;
  • Ensures food/meals and equipment temperatures are measured and recorded in accordance with food safety regulations and procedures;
  • Observes high standards of personal and operational hygiene;
  • Performs general cleaning of service kitchen & dining room, equipment and fittings in accordance with the Cleaning Schedule & its procedures;
  • Performs dishwashing duties as required;
  • Assists to ensure all resident dietary information/changes is/are kept updated on the resident records maintained in each service kitchen;
  • Participates in staff development programmes and in-service education;
  • Participates in quality assurance activities as required;
  • Participates in Performance Management System;
  • Performs other duties as directed by the Food Services Supervisor, Senior Food Service Attendant, Dining Room Supervisor and/or the Head Chef.

OCCUPATIONAL HEALTH AND SAFETY

  • Accepts responsibility for own safety and health requirements;
  • Attends compulsory education either annually or every 3 years depending on requirements;
  • Ensures that workplace policies and procedures are followed;
  • Identifies workplace hazards that could reduce safety for employees;
  • Works in a safe manner considering own safety and that of other staff members, residents and visitors;
  • Ensure equipment that is broken is removed from the work area, tagged and a request for repairs is placed in the maintenance book;
  • Assists in conducting safety inspections and audits of equipment and environment as requested.

QUALITY

  • Achievement of Accreditation Program;
  • Demonstrates a commitment to continuous improvement;
  • Demonstrates a commitment to excellence in customer service for all internal and external customers.

SELECTION CRITERIA
Essential:

  • Sound written and verbal communication skills;
  • Previous hospitality experience;
  • English language skills;
  • Demonstrated competence in time management and organisational skills;
  • Ability to perform under pressure;
  • Ability to perform duties in a team environment;
  • Flexibility with working hours;
  • Drivers licence.

Desirable:

  • Committed to exceeding customer satisfaction;
  • Good personal presentation skills.

LEGAL REQUIREMENTS

Health Act 1911 (Food Standards)
Health (Food Hygiene) Regulations 1993
Aged Care Act 1997
Aged Care Principles 1997
Occupational Safety & Health Act 1984
Occupational Safety & Health Regulations 1996


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NURSING ASSISTANT

Division: Nursing

Title: Assistant in Nursing

Geographic Location: Tandara / Ningana Overall

Salaries / Agreement Award: Enrolled Nurses and Nursing Assistants (Private) Award

Responsible To: Manager of High Care

Reports To: Unit Nurse Manager / Clinical / Registered Nurse

Essential Requirements: To have completed an accepted Carers’ Course.
To have a minimum of 3 years as an Assistant in Nursing - the past 12 months in Gerontology.
Current First Aid Certificate.
Ability to read and write English.

Preferred Requirements: Additional educational qualifications

Contractual Requirements: Two weeks written notice of resignation, effective from last day of roster.

Performance appraisal for:

1. Confirmation of appointment after 3 months.
2. Annual Appraisal.

POSITION:

Assistant in Nursing

POSITION REQUIREMENTS:

• A minimum of 3 years experience as a Nursing Assistant.

EXPERIENCE:

• To have worked within past 12 months in Gerontology.
• Nursing Home experience.

EDUCATION:

• A current First Aid Certificate
• A minimum to TEE level with a pass in English.
• TAFE or Tertiary qualification

KNOWLEDGE:

The applicant should demonstrate knowledge of -

• The Aged Care Standards for Australian Nursing Homes
• The Ageing Process
• Duty of Care
• Equal Opportunity Principles
• Occupational Health & Safety Legislation and Regulations

SKILLS & ABILITIES:

• Demonstrates effective and appropriate organisational and planning skills. Works well as a team member.
• Demonstrates appropriate oral and written communication and interpersonal relationship skills.
• Demonstrates an understanding of the personal care needs of the elderly.
• Demonstrates an ability to communicate effectively with the elderly, especially those with communication defects.
• Demonstrates the ability to be self-motivating and self-directing.
• Enjoys working with the elderly and is able to empathise with them
• Encourages and assists clients to participate in activities - both social and functional.

PERSONAL CARER

Division: Care

Title: Personal Care Assistant – Level 1

Geographic location: Care Centre within Bentley Park, SwanCare Group

Salaries / Agreement Award: Residential Aged Care (Hostels) Award 2002 (HA)

Responsible to: Manager of Low Care

Reports to: Manager of Low Care

Essential Requirements:
• To have completed an accredited Carer’s Course
Certificate III or IV
• To have a minimum of three (3) years experience as
a Personal Care Assistant
• Current First Aid Certificate
• Ability to read and write English
• Medication Competent
• Police clearance certificate

Preferred requirements:
• Eligible for Nurses Registration with Nurses Board of WA,
EN General
• Additional Educational Qualifications
• To have a minimum of 12 months as a Personal Care
Assistant in gerontology

Contractual Requirements:

Performance appraisal for:

1. Confirmation of appointment after three months
2. Annual appraisal
3. On request from Manager of Care
4. Two weeks written notice of resignation, effective from last day of roster


Position Summary:

• Performs the primary functions of a Personal Care Assistant by delivering a high standard of resident care under the direction of a Registered Nurse/Manager of Care.

Accountable to:

• The resident, family and significant others.
• Self and peers.
• Manager of Low Care.

Responsibilities:

Personal Development:

Ensures own knowledge is current by participating in ongoing in-service education.

Acts in accordance with: -

• Waminda Policies and Guidelines
• Australian Aged Care Standards.
• Duty of Care.
• Equal Opportunity Principles.
• Work safe legislation.
• Sets goals for personal growth and revises them as the need arise.
• Utilises the team approach for problem solving and everyday activities.
• Actively participates in the Caring Centre or SwanCare Group committees when requested
• Assist in maintaining harmonious relationships with all members of the Health Care team.

Resident Care

• Attends Handover at beginning of shift.
• Utilises the Nursing Care Plan to assist the resident with activities of daily living.
• Utilises the Care plan to undertake activities of daily living for those residents unable
to do so themselves.
• Ensures Care Plan instructions are adhered to at all times in respect of Resident
Transferring and Manual Handling.
• Replacement of staff when necessary in the absence of Manager of Care/Reception
office staff.
• Provide assistance and supervision of residents with administering medications under the guidance of a Registered Nurse/Manager of Care.
• Attends and records resident observations relevant to resident care.
• Liaises with family, medical practitioners and significant others re resident movements/ change in condition and special requests.
• Supports promote and participate in activities and recreational programmes for residents throughout the day and evening.
• Respects the goals of other members of the Health Care team when coordinating activities of daily living.
• Respects the rights of residents, their confidentiality, their privacy and their freedom of choice.
• Reports to the Manager of Care/Clinical Nurse Specialist any observed changes in condition or behaviour as it occurs.
• Reports on daily details of resident activity to Medical Office PCA/CNS or Manager of Care before going off duty.
• Communicates residents’ requests to the relevant staff concerning dry-cleaning, hairdressing, newspapers, shopping, laundry, etc.
• Provides assistance and supervision to residents and provides assistance and support when required.
• Refers family or significant others to the Manager of Care for information when requested.
• Answers call bells promptly.
• Maintains a clean, safe and pleasant homelike environment.
• At all time promotes the dignity of residents.

Quality Assurance

• Attends Handover at beginning of shift.
• Utilises standard precautions at all times.
• Actively participates in Quality Assurance / Best Practice program.
• Reports all accidents/hazards to Manager of Care and completes relevant supporting documentation.
• Actively participates to ensure continuous improvement is maintained.
• Promotes independence and dignity of residents and provides assistance and support when required.
• Respects multicultural issues and needs.
• Integrates bioethical principles as they apply to clinical care.
• Communicates resident’s requests to appropriate others as necessary.
• Answers call bell promptly.
• Maintains a clean, safe and pleasant homelike environment.
• Ensures ordering storage and recording of equipment and medications is appropriate.

Occupational Health & Safety

• Accepts responsibilities for own Occupational Health and Safety requirements.
• Attends annual manual Handling session, fire lectures, fire practices, evacuation, bomb threat and dealing with aggression education.
• Ensures instructions are adhered to at all times in respect of resident transferring and manual handling
• Identifies and reports to Manager any practice / equipment which may reduce safety for staff, residents or visitors.
• Works in a safe manner considering own safety and that of other staff members, residents and visitors to the care centre.
• Ensures equipment that is broken or malfunctioned is removed from the work area and a request is written on the maintenance book.
• Conducts safety audits when requested.
• Utilises universal precautions.
• Performs other duties as requested by the Manager of Care.

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