As we turn the corner into 2026, we would like to take a moment to acknowledge and celebrate our Feathers winner that brought 2025 to a close. 

Compassion is a fundamental SwanCare value and a common attribute among our team. It was firmly demonstrated last month by one of our Physiotherapy Assistants, Leena Vettiyadan at SwanCare Tandara. Here is the feedback we received and the reason why she is our Feathers winner for December. Congratulations Leena!

“We have a resident who initially wouldn't accept any visitors except her family but over a short period of time, Leena was able to gain the resident’s trust. The transformation in her behaviour has been truly remarkable. She has completely turned around thanks to Leena’s efforts. With her care she has become more open, engaged and has come out of her shell in ways we never imagined. The resident is friendly and actively participates in activities. We were especially thrilled to see her dancing at the Christmas party! In the end, we had a hard time trying to get her to take a break from dancing when she was getting tired, but as soon as Leena returned and instructed her to rest, she did not hesitate, showing she trusted her completely. Thank you, Leena, for making such a meaningful difference in her life.”

To have such a significant impact on someone’s life must make you very proud Leena. We are certainly very proud to have you in the SwanCare family, thank you!

Here are the nominations for the category winners for December.

Category Winners

CUSTOMER SERVICE - Drew Collins, Service Desk Team Leader - Corporate Services

“I would like to thank Drew for the wonderful customer service provided to Mum. He listens and problem solves to make sure the residents IT needs are attended to and is very patient and understanding. Thanks, Drew.”
Great work, Drew, your skills are so important in today’s age. The patience and care you offer is greatly appreciated from residents and staff alike. 

LEADERSHIP - Namrata Neupane, Registered Nurse – SwanCare Ningana

“I would like to nominate RN Namrata for her outstanding leadership skills. She manages the floor with utmost professionalism and dedication, looking after the safety and wellbeing of both residents and staff. She listens to carer’s voices and concerns, helps to communicate with the manager and solve problems. I like the way she shows her concern for our residents. I have noticed that during her shift she ensures she is fully across residents’ notes and addresses any concern. When we report to her about anything to do with the residents, she immediately visits them and looks after them. I envy how punctual she is and always ready to listen to the carers in a way that puts the residents first. She manages the floor very well. She also takes her precious time to engage in the dining with residents despite her busy schedule. She is a real asset to the company. Thank You.”

Your fantastic work is being recognised by others and we’re happy to celebrate your efforts with you. Thank you, Namrata! 

LEARNING AND DEVELOPMENT - Siji Mathew, Assistant in Nursing – SwanCare Kingia 

“During a period of system transition, Siji confidently administered medications during BestMed go-live implimentation. Despite BestMed being a new system, she demonstrated adaptability, a positive attitude and a strong willingness to learn, supporting safe medication round during a time of change.”
Thank you, Siji, for embracing new systems which helps us to continually improve our operations. Good work!

SAFETY AWARENESS - Karma Lhamo, Housekeeping Assistant – SwanCare Ningana

“I would like to sincerely appreciate Karma for her consistent commitment to safety and care on level 2 Ningana. She is always highly aware of her surroundings, ensures safe cleaning practices and takes extra care to protect both staff and residents while completing her duties. Her vigilance and thoughtful approach greatly contribute to a safe and comfortable environment for everyone. Thank you for all that you do for all of us karma. Your efforts and hard work do not go unnoticed.”
SwanCare values are embedded into our organisation, but only relevant when demonstrated by people like Karma, who live these values consistently throughout their day. Thank you, Karma, we appreciate all you do!

TEAMWORK - Aayush Bhattarai and Gaurang Khurana, Food Service Assistant - Hospitality 

“I am extremely thankful for Aayush Bhattarai and Gaurang Khurana. Their dedication to delivering meals to our village residents is truly outstanding. They consistently go above and beyond to ensure all catering needs are met. At times this means starting as early as 6am to complete tasks that couldn't be finalised the previous day due to production demands. They're also always willing to backtrack and deliver meals to residents who may have forgotten to order. Late notices and daily changes are never too much trouble for them; they handle everything with professionalism and a can-do attitude. Their commitment is genuinely appreciated.”
What great feedback! Individually and as a team you are an asset to SwanCare. Thank you!

TEAM NOMINATION - SwanCare at Home Team 

We received a letter from residents stating the following:

“My letter of commendation and thanks to all the staff of SwanCare at Home: Mechy, Mary, Moira and Amanda. Also, my cleaning lady and all the drivers that take me on my medical appointments. They all do a marvellous job, giving 100% in the care they provide me, especially my wonderful shopping day driver in Sajina. Thank you all once again. Love Buzz and Shirley.”

This is lovely to read and makes us even more proud of our amazing Home Care Team. Thank you all for your hard work!
 

About Feathers

The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue. 

Nominate someone!

Do you know someone who deserves to be nominated for next month’s Feathers awards?

Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!