Every month we are lucky to get the opportunity to read many inspiring stories about our team and learn about the ways they are helping enrich the lives of others.

Since the beginnings of SwanCare in 1961, the organisation has put compassion at the core of what we do. Our Feathers winner for February, Social Engagement Assistant Safirah Ismail, highlights the value and impact of compassion in our place of work.

Congratulations Safirah! Here is her nomination:

“We would like to recognise Safirah for the extraordinary compassion and dedication she had with one of our residents. Recently one of our residents was placed on end-of-life palliative care, unfortunately his daughter lives interstate and was going to take a couple of days to arrive. Safirah stayed after her shift to provide company and comfort to this resident on his last days. She came back the day after on her day off to see him again, she then found his daughter was with him and provided her with emotional support as well. We sincerely thank Safirah for her kindness, compassion and the lasting difference she has made to this resident’s final journey.”

Safirah we are so proud and grateful to have you on the team, the impact you have on both residents and their family are commendable, you should be proud of your achievement.

Please also join us in congratulating our category winners, here are their nominations.

Category Winners
CUSTOMER SERVICE - Kidist Zewdie, Housekeeping Assistant – SwanCare Waminda

“Kinley nominated Kidist for consistently staying beyond her rostered finish time to ensure residents rooms are cleaned thoroughly and maintained to a high standard.”

Thank you, Kidist! You go above and beyond in your role, and it does not go unnoticed. Congratulations!

IMPROVEMENTS, INNOVATION  AND CREATIVITY - Claire Judd Receptionist – SwanCare Ningana

“I would like to extend my appreciation to Claire for outstanding effort in sorting, renaming and organising the residents’ documents in AutumnCare. Claire, your initiative has greatly improved the accessibility and efficiency of our document management process, making it easier to locate important files when needed. Your attention to detail, methodical approach and innovative thinking have not only enhanced our workflow but also contributed to a more efficient use of files in AutumnCare. This kind of proactive contribution reflects true dedication and professionalism, setting a great example for your workmates. Thank you again for your exceptional work and for continuously seeking ways to improve our process. Your initiative and innovation are highly valued and deeply appreciated. Keep up the great work.”

Claire, we applaud your work ethic. Seeking to improve aspects of our organisation is imperative to future success, thank you for your hard work.

LEADERSHIP - Loraine Rodrigues, AN-ACC RN – SwanCare Kingia and Tandara

“I would like to acknowledge Loraine for her exceptional leadership and initiative during an incident that happened in February. Although she was simply passing by, Loraine immediately noticed the situation and did not hesitate to step in and assist. Her quick response, calm approach and ability to take charge demonstrated strong leadership and professionalism. Loraine also shared her experience and guidance with the team, helping ensure the resident received prompt and appropriate care. Her willingness to act, even when not directly assigned to the situation, reflects her dedication and commitment to resident safety and quality care. Loraine’s actions truly made a positive difference, and her support was greatly appreciated.”

You are a role model to others Loraine, and your leadership in this situation made a real difference. Thank you for showing such professionalism and commitment to your work.

LEADERSHIP - Drishti Goojha, Hospitality Supervisor – Residential Care Services

“Drishti received a phone call whilst on her way home, from a staff member advising of a workplace incident where a staff member was injured. The location of the incident and staff member injured were outside Drishti’s area of responsibility, however Drishti was contacted by staff and she provided immediate advice and guidance to team members, escalated the incident internally and returned to work where she provided support and assistance to the injured worker and other team members. The compassion and leadership demonstrated by Drishti was evident, and through her genuine care for others, suitable actions were taken to support the injured worker and reassure others who were visibly concerned.”

True leadership qualities, we thank you for your quick thinking and essential support. The team are lucky to have you, Drishti!
 

TEAMWORK - Claudia Becerra, Social Engagement Team Leader – SwanCare Ningana, Claire Judd, Receptionist – SwanCare Ningana, Marcus Allan, Community Assistant – SwanCare At Home

“I would like to commend Marcus, Claire and Claudia for the difference they make to a resident living in SwanCare Ningana. As a team they showed what can be achieved working together across different departments and disciplines. Marcus is a regular visitor to a resident in Ningana. During the visit Marcus and the resident would play scrabble. Marcus noted that playing the same game every time became boring for the person and that there were no other options available. He mentioned this to Claire who in turn raised this with Claudia. Claudia followed up on the feedback and gathered other resources to use during the visit. This is a fantastic example of how we can work together as a team for the best of those entrusted to our care. Thanks for making a difference. It is not gone unnoticed.”

Thank you, Claudia, Claire and Marcus, for stepping up and making positive change. Your actions make a real difference to the lives of our residents. Great teamwork!

About Feathers

The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue.

Nominate someone!

Do you know someone who deserves to be nominated for next month’s Feathers awards?

Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!