We’re delighted to announce our January Feathers winners, who have started 2026 in outstanding fashion by embracing their roles and exemplifying the SwanCare values from day one. 

At SwanCare Kingia, Housekeeping Assistant Justin Uy demonstrated genuine compassion, going above and beyond to support a resident in need. The feedback shared in his nomination perfectly captures the calibre of team member we are proud to have at SwanCare: 

“While Justin was cleaning a resident’s room, he noticed something that many might have overlooked as the resident was visibly unsettled and confused. Without hesitation, Justin stopped what he was doing and approached the resident with calmness, empathy and genuine concern. He spoke to the resident with incredible patience, offering reassurance and grounding him during a moment of distress. 

Justin did not simply acknowledge the situation, he took initiative. He immediately informed the care staff to ensure the resident received proper support, demonstrating not only awareness but exceptional teamwork and responsibility. Justin’s actions reflect the true heart of SwanCare. His compassion, vigilance and dedication to our residents’ wellbeing go far beyond his role. Moments like this show the extraordinary level of care he brings to our community every day.  

Justin’s commitment to dignity, safety and comfort is deeply appreciated and his above and beyond attitude makes a meaningful difference in the lives of our residents.” 

We are grateful to have you in the SwanCare family Justin, you are a role model that many can learn from, thank you! 

We also have some inspiring nominations to share for our category winners, well done team!  

Category Winners 

CUSTOMER SERVICE - Cathy Tomkinson, Laundry Supervisor - Laundry Services 

“Cathy never fails to address any laundry concerns on the floor no questions asked. She has an amazing rapport with the residents, and it always puts a smile on their face when she is around. Things can be missing for days, however when Cathy shows up, she works her magic and it appears! She is always prompt to address any issues such as not having enough linen, towels or bags on the floor. Cathy understands the need for and importance of these items in residents’ daily routines and ensures quick action when items are required on the floor. Nothing is ever too much for Cathy and she continues to amaze us. Keep up the great work Cathy it is great to see you around.” 

What great feedback Cathy! You are doing amazing work – keep up the magic! 

LEADERSHIP - Bhuma Thapa, Registered Nurse – SwanCare Ningana 

“I would like to recognise Nurse Bhuma for her outstanding support and teamwork during a particularly busy morning shift in level 1. Despite being the only nurse and occupied with her clinical duties and morning medication round, she took the time to assist with setting up the dining area and ensuring residents received the correct breakfast. This support was especially valuable as new staff on the floor were still required additional guidance. Her willingness to help ensured residents were well supported and received the appropriate meals, and that staff felt assisted, reassured and grateful. Bhuma’s actions reflect strong teamwork, compassion and a genuine commitment to quality resident care.” 

Bhuma’s actions also reflect her natural leadership ability! Well done Bhuma, and thank you! 

TEAMWORK - Tasha Lhamo, Assistant in Nursing - SwanCare Tandara and Kristine Gacad, Assistant in Nursing – SwanCare Kingia 

“I would like to recognise Kristine and Tasha for their prompt and appropriate response in attempting to de-escalate a situation and maintain resident safety during an episode of aggressive behaviour. The staff demonstrated calm communication, situational awareness and adherence to safety procedures, prioritising resident wellbeing and minimising risk throughout the incident.” 

Great teamwork Tasha and Kristine! It is sometimes during the most challenging of times that the skills, talents and natural abilities of our team members really shine through. Good job! 

About Feathers 

The Feathers program allows us to celebrate staff members who consistently go above and beyond in their roles. As a reward for their efforts, winners receive Feathers points that can be accumulated to redeem items from our online prize catalogue. 

Nominate someone! 

Do you know someone who deserves to be nominated for next month’s Feathers awards? 
 
Nominations are simple to submit! Visit any of our reception areas, and staff will assist you with filling out a short form. Residents, family members, and staff are all eligible to nominate, so please share your stories of those who make a difference in our community!